- Success Stories
|Sheraton Imperial Hotel & Convention Center||Terra Nova All-Suite Hotel||The Travel Agent Next Door|
This year, the Sheraton Imperial in Research Triangle Park, North Carolina U.S.A. chose E-MetroTel's UCx450 VoIP platform to replace their Nortel Meridian Option 11C PBX.
The Sheraton Imperial has been providing guest friendly services for over 30 years. Their telecommunication equipment plays an integral role in providing the high level of service their guests expect to receive.
The 10 floor, 331 room hotel and convention center was renovated in 2014. This year, the new UCX450 with 331 guest room phones, 100 personnel and guest convenience phones and connectivity to the Galaxy LightSpeed property management system.
Mike Martino, Hotel General Manager, and Theresa Thorb, Director of Guest Services were interviewed after several months operating the E-MetroTel UCx450 VoIP system.
Watch the Interview Now:
Terra Nova All-Suite Hotel is Kingston Jamaica’s premier boutique hotel, and is distinguished by a hallmark for signature Caribbean luxury. Our commitment to maintaining the highest standard in hospitality prompted us to replace our Nortel phone system with a more modern, flexible and multi-faceted integrated communications solution.
We selected the E-MetroTel UCx VoIP and UC solution complete with an integrated hospitality package for its scalability, simplicity and conveniently built-in guest component. The system was designed to interface with our property management program and offers an array of handy features including check-in/out status, room status, auto wake-up, call accounting and individual room billing.
We opted to keep our existing hotel room phones while modernizing our front desk and administrative offices with new SIP phones. This ultimately helped us to lower our operational costs and further improve the overall guest experience. We are beyond satisfied with our renewed communication system and highly recommend the service provided by Advanced Teletronics
Michelle Hussey, General Manager
The Travel Agent Next Door is a Travel Agency Services network that helps Travel Agents and Travel Agencies be more profitable. We offer services including training, marketing and administration, allowing Travel Agents and Agencies to focus on selling and serving their customers.
The Travel Agent Next Door was in need of a reliable and flexible phone solution. I was introduced to Alpha Telecom by an expert in telephone systems. After a thorough understanding of our needs they recommended the UCx450 from E-MetroTel. Use of SIP trunks allows us to establish local numbers across the country providing considerable cost savings and enables the agents to call their customers without LD charges. We have implemented an extensive CDR solution that integrates with the UCX450 to generate many detailed reports for us and our customers. What I love most about the UCx450 is its versatility. Recently we moved our UCx to the Alpha cloud to increase the robustness by removing the single dedicated fibre with a more survivable data center solution.
I never thought I would get such a solid robust system that offers so many features, including agent queuing. The value based on what you pay is amazing!
The Alpha Telecom team implemented the UCx flawlessly and they continue to keep us completely satisfied, being available 24/7 for our needs. We highly recommend both the E-MetroTel UCx and Alpha Telecom for any business’ telephone needs.
Flemming Frissdahl, Founder and Owner
Watch the Video Here: