All managers and agents can view critical real-time stats of specific call center queues or view all queues
Regardless of your Contact Center size, Supervisors can easily manage everything and everyonein real-time:
Unlimited Queues
In-office agents
Mobile agents
Home-based agents
Queue statistics
Individual agent statistics
Queue performance metrics
Agents can work from anywhere, in the office, from home, or on the road.
And mobile or remote agents have access to all of the features and applications including Infinity One voice and chat, and Wallboard
With our powerful Infinity portfolio everyone in your facility can stay in complete communication.
The portfolio provides Voice, Private Chat, Direct Messaging, and Wallboard for your Contact Center. Infinity One access is available via a browser with no S/W to install, or as an installable client. Your management & staff, and your agents can access the platform via their Desktop PC, Mac, Laptop.
Or your agents can use our Infinity 5000 telephone portfolio for communications.
Browser or Client Communications in your office.
Browser or Client Communications when on the road or out of the office.