- Success Stories
All included for every user.
Leverage the power of your team by combining our powerful Mobility, Presence, Private Chat and Contact Center solutions.
With UCX Contact Center you can route incoming calls to the proper group or person.
Communicate with everyone, from your office with your desk phone, or from anywhere in the world with Infinity One WebRTC.
Chat and collaborate with everyone on your own PRIVATE and Secure chat server with Infinity One Chat.
AND COMING SOON
Use the WebRTC client on your PC, Laptop, Android Tablet, or your Android Mobile device.
And since the client is browser based with no software app to load you can log into WebRTC from ANY computer, laptop, tablet, or mobile device.
Active & Standby Servers. If the Primary (Active) server is not available or if there is failure at the UCX component software level then the Secondary (Standby) server will take over the call processing.
Active & Standby roles can be changed by the administrator for maintenance purposes.
System configuration is mirrored on both systems utilizing a single IP address for gateways and phones.
Active & Standby UCx servers must be located in the same layer 2 network/subnet.
Provide stellar levels of customer service by seamlessly routing callers to the proper group or person.
Unlimited queues, unlimited agents professional reporting, announcements, wait times, and more. Learn More.